Kayak Shipping Guide

Important: before you read our kayak shipping guide, please review our shipping policy here.

You’re about to receive your brand-new kayak! What Now?

As the consignee you are responsible to inspect the product prior to signing off on the shipment. If the boat is not inspected at time of delivery, we have no recourse with the carrier. Also, please be aware of unnecessary fees that the trucking company may try to apply during delivery. These fees are expensive and will be passed along to you. For instance – “Inside Delivery” is an additional fee of $100. The delivery company’s responsibility is to hand you the kayak off the back of the truck – and that’s it. Any additional services i.e., helping you move the kayak once it’s off the truck, lift gate services, etc. will incur a fee. We recommend having a second person present to assist with unloading. 

Typically, the carrier will try to contact you before making a delivery. If the carrier is unable to reach you due to unavailable voicemail, unreturned calls, or if the carrier cannot reach you for any reason to schedule delivery, after 3 days, we are charged for each day it sits in the terminal after the 3-day grace period. If the carrier is unable to reach you and the boat must be returned to our facilities, you will be refunded less the cost of storage and return delivery fees. 

Minor scuffs and gouges are quite common when shipping single boats with a common carrier. We do our best to safely package the kayaks for their journey to your home, but the kayaks change hands at least once during the journey to your location, and some minor abrasions are often present when you receive your kayak. 

  • We reserve the right to refuse delivery to certain areas. In this case, an agent will be in contact with you.

Inspection: 

  • Prior to signing the delivery receipt, please perform a visual and hands-on inspection of each kayak to look for any potential shipping damage. Look for tears and/or abrasions in wrapping and feel for deformations around the kayak.
  • If an item is damaged, please make a detailed note on the delivery receipt prior to signing.
  • Keep all wrapping and contact us ASAP to assist in filing claim. 

Concealed Damage:

  • If unnoticed damage is discovered after the driver has left, immediately notify the terminal of the Carrier noted on the delivery paperwork and our customer service team.
  • Concealed damage claims are best addressed with-in 24 hours of delivery.
  • Keep all wrapping and damaged boat until claim is processed. 

Destroyed Boat:

  • If the boat has large holes and is destroyed. Refuse the shipment, and the carrier will return the boat to our facilities.
  • Contact us ASAP with any images and as much detail as possible to info@feelfreeus.com

Dented Kayaks:

Does your kayak have a dent? Don’t worry, these things tend to occur when shipping single boats on a common carrier. If you discover a dent, please don’t refuse the shipment. Dents are not a structural issue, they can be addressed and corrected with the steps listed below.

Once the packaging materials have been removed. Place the boat out in direct sun, with the dent facing the sun. After a couple hours in direct sun, the plastic will soften a bit and allow the dent to pop out. To pop the dent out, simply apply downward pressure above the dent, the pressure and heat will take over and push the dent out. One of the many benefits of the roto-molding process is that it creates a “memory” in the plastic, basically the boat wants to return to the shape the mold created.

Registration

It is very important that you register your kayak with us regardless of where you bought. To do so, click here. Be sure to have your serial number handy.

If you have any questions, please contact our customer service team:

Customer and Dealer Services: 828.774.5511
Email: info@feelfreeus.com