Hurricane Helene Disruption of Services

To our valued customers, dealers, and partners,

Hurricane Helene has caused significant destruction across our home state of North Carolina and neighboring regions, making it one of the worst natural disasters our area has faced. Our thoughts are with the residents of our community, our dedicated employees, and our fellow paddlesport and outdoor adventure brands and organizations that have also been affected. We are relieved to report that everyone on our team is safe and accounted for. 

Our main distribution warehouse and corporate offices are located in Swannanoa, North Carolina, which was directly in the storm's path. Many of our employees live in the same area and have been personally affected. Our priority is ensuring that our staff members are safe and have access to food, water, and other essential resources as they begin to rebuild. Fortunately, our facility sustained no major damage, but severe disruptions to regional infrastructure and utilities are significantly impacting our operations.

Sadly, many in our community continue to face monumental challenges. If you would like to help, please visit this page published by the Asheville Citizen Times with various ways you can support those in need.

Naturally, many of you may have questions. Here are some answers to the most common ones, and we will continue to update this information as needed.

Placed an Order?

Unfortunately, we cannot provide an estimated ship date for orders placed after September 25th until power is restored and we are able to fully process your order. Current reports suggest this could take one to two weeks. Rest assured, once we regain access to our systems, we will work as quickly as possible to ship your order.

Trying to Place an Order?

You are welcome to continue placing orders; however, please be aware of potential delays in receiving your products due to the storm's aftermath. We cannot provide a specific shipping timeline at this moment but will work diligently to process your order once we are operational again. Alternatively, we encourage you to shop with one of our valued dealers, which you can find here.

I’m a dealer and need to submit my pre-season order or have questions—who do I contact?

We understand that many of you are trying to place pre-season orders, while others have deliveries and pickups scheduled. If you have questions about your current orders or need to submit your pre-season order, please contact your sales managers: Dinver McClure at dinver@feelfreeus.com or Joel Boueres at joel@feelfreeus.com. They will be checking emails as soon as they have access to services. Please note that our office phones and systems are currently inoperable. West Coast dealers are not expected to be affected, but if you have any questions, please reach out to Dan Arbuckle at headwaterskayak@gmail.com

I have a warranty issue or a general question—who should I contact?

For all other customer support issues, please visit our Customer Support Center here. However, as noted, until our staff can return to the offices or at least regain access to online services, it may take us extra time to respond. 

We sincerely appreciate your patience and understanding as we navigate this challenging time. Thank you to everyone who has offered support, and a special shout-out to all the first responders, volunteers, organizations, and individuals working tirelessly in the aftermath of the storm.

For updates, please follow our main Facebook page or check back here, where we will do our best to keep you informed.

- The Feelfree US Family