FAQs

What are shipping lead times? If an item is in stock on our website, it means we have it here at the warehouse and will typically ship within 5 business days - please note that unforeseen delays can occur. Kayaks can take up to two weeks to arrive once an order has been placed. We will supply tracking info for all shipments.

Why don't you ship to my address? If you live west of Colorado, please use the link below for accessory orders only. https://feelfree-us-west.myshopify.com/
I live on the west coast, how can i order a kayak? Due to high shipping costs, and issues with damage product, we currently don't ship kayaks west of Colorado. Please use the link below to locate an authorized retailer. https://www.feelfreeus.com/apps/store-locator

Can I get a replacement MSO? Yes. Please email to info@feelfreeus.com. We'll require a photo of your serial number and a mailing address.

I lost my manual, are they available online? Insert Link

Can I come buy a kayak direct from the warehouse? We operate out of a commercial warehouse and do not have the personel to accomodate customer sales at our warehouse. We have a full line of products at our retail partner Waterways USA, located in West Asheville. Check out www.waterwaysusa.com for store info, and hours of operation. Jonathan Wicks the store manager will be happy to provide assistance!

How much does it cost to ship a kayak? Shipping typically runs between $99 to $250; regional price increases are automatically calculated. When you enter your address at checkout, an accurate shipping charge will be available.

What is the best way to transport my new kayak? Insert Link

How should I store my kayak? Insert Link

Where is my serial number? Your serial number will be located just above the waterline on the right side (starboard) of the boat, at the stern of your kayak.

What accessories fit on the Uni-track rails? Insert Link

Can I upgrade my kayak to a pedal drive? Insert Link

What dealers have boats in stock? We do not have live stock counts for our dealers. However, you can use the link below to locate an authorized retailer in your area. https://www.feelfreeus.com/apps/store-locator

Where can I get replacement parts? Most replacement parts can be found on the Feelfree website. If you are having trouble finding a part, please email info@feelfreeus.com and our customer service team will provide assistance.

How often should I lubricate my Overdrive pedal system? Insert Link

How do i know what paddle size I need? See paddle sizing chart in product description

How do I find a dealer outside of the United States? For international inquiries, please email info@feelfreekayak.com.

How do I replace my 8 ball cables? Insert Link

Can I put a pedal drive in a Lure 10 V2? The Lure 10 V2 is not compatible with the Overdrive system.

When are you going to come out with that 12 foot Jonny? Spring 2022. Estimated

What size is the hardware on my boat? Metric or SAE? Metric

Where can i purchase in Canada and Mexico? "Mexico inquires - 811-487-8529
Canada inquiries - www.MEC.ca"
Warranty policy Insert link to warranty page

Military or First Responder discounts? Yes! Please email info@feelfreeus.com, we will provide the proper discount code.

Do you offer preordering options? We don't provide preorder options. We feel the best way to handle online sales is to sell what we have in stock. If you order an item from our website, it is available, and will ship in a timely fashion.
Does your company offer donations? Yes. Please go to our donations request page and complete the request form. www.feelfreeus.com/pages/dontation-request-form

How do i know when a product is back in stock? We have an app set up on all our e-commerce sites that will alert you via text or email when a product is avaiable. This option is located on the product page, simply click the "Notify When Available Online" box, and enter the necessary information.